Maytag Neptune Pedestal

Maytag Neptune Pedestal - MAL1800WH/ 14.5" Heavy-Duty Platform/ Designed To Fit All Neptune Washers And Matching Dryers/ White Finish

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Q:maytag neptune washer jumps? I bought a Neptune in July 2006. Have had 6 service calls from 1st wash because it dances across the room! No one seems to have an answer? Now I dont receive return calls from the repairman? They said without the pedestal it would be better. I only bought it because of the pedestal. It even vibrates spinning empty. But with laundry it hits the dryer or jumps into the wall. I have had to stand in front of the washer for every load since last July for fear that it will pull the hose out of the drain when it jumps. Last time two repairmen arrived to replace the drum. One said it didnt need replacement? He tightened the base. They left, I watched a load and it didnt jump across the room. He called and said it does vibrate because of the power. I aksed him to come to see it with laundry in the machine. It was snowing and he assured me it is okay. The next load jumped. I called him back immediately and numerous times. It has been a week. Any ideas?

Date:2007-03-01 03:56:59 By Y! User: Selmom

A:The two most common problems are a washer that is out of level or a load that is out of balance. I assume that the repairmen checked to make sure that the washer is level since it is the most common problem. That leaves the problem of the load being out of balance.Are you careful to load the washer evenly? For instance, you wouldnt want wad up a bunch of blue jeans or bath towels on one side of the washer and small items like socks on the other. As the washer agitates the load, things pretty much stay in place and are not automatically redistributed. This could cause a severe imbalance that might cause your washer to shake violently on the spin cycle. There is usually an automatic shutoff that detects this and stops the washer. All you have to do is open the washer and redistribute the load and restart the spin cycle.Another problem might be the strength and stability of the floor upon which the washer rests. If your washer rests on a concrete floor, it is probably OK unless the floor is severly out of level. In that case, adjusting the legs of the washer to make the machine level may not be enough to solve the problem. You may need to provide a level platform for your washer to sit on that is solidly anchored to the concrete floor.A far more common problem is undersized floor joists and a springy floor. I have seen modular homes and apartments that were built with 2 x 6 floor joists that span 12. They simply are not strong enough to support the weight of a washer and other appliances. They will quickly sag over a short period of time and could be a big part of your problem. In addition, it is not unusual for a heavy water heater, dryer, and maybe a freezer to be located in the same room. It is also not unusual for plumbers to have cut through load bearing floor joinst in order to run their waste pipes. All of these occurrances can have the effect of weakening your floor. When you walk across the floor in your utility room, does the floor feel solid or do you notice that it gives in to your weight. It doesnt take much give in the floor to make your washer shake. No matter how careful you are to balance the load, and no matter that your washer is perfectly leveled, if the floor is springy, the washer will shake and may walk across the floor. If you find that your floor needs reinforcement, the best solution will probably be to provide additional support from below. A handyman or carpenter can usually do this without it costing you a fortune.I hope this information helps you get to the bottom of your problem. Good luck. By Y! User: exbuilder